The fully managed IT support offered by TechTeam is designed around the needs of both of our clients and the individual users working in their business. IT support has historically been offered under a break/fix model, something breaks down, you call your IT support provider, they then fix the issue and send you a bill. The offering from TechTeam is very different:
We work closely with you from the outset, we will carry out a health check on your current systems and optimise them to perform at their most efficient, we will then monitor them 24/7/365 to make sure that they stay this way. If you are looking to replace an old system we can design, supply, implement, train and deliver one that fits your needs and will allow for growth if needed.
We see it as our responsibility to keep your systems working so that they don’t fail, on the occasions that they do you will have access to unlimited support that has a 15 minute SLA, this means that an engineer will be looking at your issue/problem within 15 minutes of it being raised.
If you are looking for IT support that is available when you need it, at a fixed monthly cost, call TechTeam today.