hotelshopUK is an award-winning leisure and business travel agent providing a variety of services including contact centre solutions, corporate travel services and UK short breaks.

Private Cloud, Phone System Replacement and Leased Line Installation

IT systems at hotelshopUK needed remodelling to meet the leisure and business travel agent's ambitious plans and to allow them to continue delivering the customer service and delight ethos that they are renowned for.

The outdated network included a number of servers running old operating systems, switching gear that had become unreliable and a phone system that was beginning to creak with age. There were also major questions regarding disaster recovery.

We’re seeing far fewer cases where staff are unable to carry out tasks or have issues with loading and so on. The new IT and phones systems are fantastic, and allow us to focus our time on our key business activities.

We took a tailored approach by harnessing the best and latest solutions to deliver a high availability, future-proof and scalable network that would match their growth plans and keep them ahead of the marketplace.

We moved them from an on-site model to our Tier IV data centre location in Studley with full server virtualisation, by utilizing Microsoft Hyper-V we were able to provide both flexibility and reliability while making backups fully reliable and easier/quicker to utilise in the event of recovery.

As a business that is heavily reliant on their call centre it was important that a telecoms solution was put in place that could deal with heavy usage and most importantly is reliable. As a Gamma wholesale partner we selected the Horizon platform coupled with Akixi to deliver this, with auto attendants, fail over groups, call recording and analysis - it has all the features required by a modern-day call centre.

Now that the correct systems had been selected all that was left was to provide access from their Head Office, we replaced their current ADSL connections with a converged 20Mbps leased line and ADSL backup to access their systems in the data centre and provide connectivity for their phones. In the event of a data outage staff can access their hosted desktops from anywhere with an internet connection and even take their phones home to continue working as though they were still in the office.

Under a fully managed services contract TechTeam continue to take care of hotelshopUK on a day to day basis, monitoring system performance, performing periodic DR tests and answering any IT queries that are raised.

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