We see it as our responsibility to keep your systems working so they don’t fail, and if you do have a problem we are there to help with unlimited support all under our 15 minute SLA. An engineer will be working on your issue within that 15-minute window of the ticket being raised and, if required onsite, can come to you.
Our shared service desk gives you a dedicated team of engineers who get to know and manage their accounts. This personal approach means you know them as well as they know you and they can understand the intricacies, complexity, and importance of what you need.
Under Fully Managed IT Support you have one number to call and TechTeam does the rest, where necessary we will raise, manage, and liaise with other 3rd party suppliers to bring about resolutions for our clients.
TechTeam support you through active monitoring of your system 24/7/365. Included in our service is the running of daily backup checks, increasingly important in this age of Ransomware and Crypto locker attacks.
With a dedicated Account Manager, TechTeam forms long lasting relationships with our clients to plan IT for the future. To bring the best of technology to your fingertips and make working with IT as simple, effective, and efficient as possible.