We are able to see what is going on across your entire IT system at any time we need to, in addition to this we are alerted when a drive is starting to become full, the processor or RAM is being over-utilised and from our Network Operations Centre in the midlands we can see immediately if your network drops. All of this information allows us to react quickly and provide a fix which in most cases is in place before you even notice.
In short, if your IT systems miss a beat we know about it, the information is stored and analysed regularly, helping us to then make changes to your systems to allow it to run more efficiently.